Who are Printed Paper Gift Bags?
Printed Paper Gift Bags is the premier UK supplier of paper bags to both commercial and individual customers. Since our launch we have strived to bring our customers the most extensive range of plain stock bags and custom printed and designed bags. We offer a fast delivery service on all plain stock bags as these are delivered straight from our factory that is based in the UK.
We also stock a massive range of paper bags, organza bags, cotton bags, jute bags and we even have a choice of women’s bags, which means that you will always find what you want with Printed Paper Gift Bags. All of our paper bags are made from Kraft paper or art paper (you choose the type you want) and these are ideal for having your own artwork / company logo / brand printed on them.
In addition to all of these bags we also offer: matt or laminated finish bags, animal print bags, bottle bags and even takeaway bags. With this kind of choice plus an embroidery service for bespoke designs on our jute, cotton or handmade paper bags you can see why we have so many satisfied customers.
How do Printed Paper Gift Bags help the environment?
At Printed Paper Gift Bags we take helping the environment very seriously which is why we have a large range of bags that are incredibly durable which means they will be reused over and over. These start with our choice of paper bags which are made from strong Kraft paper or art paper. You can choose the colour, shape, size and finish of the bags. From here you can add your own logo or images and create the ultimate in offline marketing. Your bags will be tough enough for everyday use which means that they will create much less waste than a traditional carrier bag would do.
Our range of jute bottle bags, jute shopping bags and cotton bags are excellent for anyone interested in helping the environment. Not only do these look stunning (these bags can also be printed with your own design) they are long lasting and people love to use them. The shopping bags are a firm favourite with people all over the UK and they are used for doing the weekly shop, taking lunch to work or just using for your bits and pieces.
With ranges like this you can see that we are doing all we can to help the environment.
How do I make a purchase from Printed Paper Gift Bags?
Placing an order with Printed Paper Gift Bags could not be easier. Just take a look at our extensive catalogue online or request a printed version which will be sent out to you. Decide on the product/s that you would like to order and fill in an enquiry form online, you can also email or telephone your order through. On this you will need to state the type, size, colour and shape of the bags you require. You will also need to state if you want to use your own artwork.
From here we will create a quote which will be based on the information you have supplied. If you agree with this and would like to place an order simply send us a purchase order with the details, on receipt of this we will send out a sales order which you will need to sign and fax or post back to us.
You will then need to make a payment of 50% of the total cost of your order before we go ahead and make it. If you are using your own artwork we will also need it at this time. Once your order has been made we will contact you to arrange a delivery date. You will then be given 7 days from receiving your order to make the final balance payment.
Do you make bespoke printed Carrier Bags?
Yes, we want to be able to give our customers the very best choice of products around and we understand how valuable branding is. That is why we can make bespoke printed carrier bags using your own artwork. With your company logo, slogan or brand on your bags you will be able to have your business seen by potentially thousands of people each day. So for that extra dimension for your products opt for bespoke printed carrier bags.
Check out our catalogue for the range of bags that we have available that are suitable for printing and you will see that we cater for everyone from those looking for matt finished die cut handle bags to takeaway style bags with your business logo on them. If you require printing you will need to send us your artwork in an accepted file type saved at 300dpi in one of the following formats:
Al: Adobe Illustrator 10.0+, PDF: high Resolution, JPEG
EPS: Text as curves PSD: Photoshop v6.0 or +
Once received we will send you a sample of your finished bags if required and after you have paid the sample fee which covers costs. If you are happy we will agree on a delivery date and start working on your order.
Do you have a catalogue of all your products?
Yes, we have a comprehensive catalogue which covers all of the products in our range. This includes: jute bags, cotton bags, carrier bags, embroidered bags, animal print bags, bottle bags, shopping bags, organza bags, tissue paper and much more. If you would like to view our catalogue online you can download it from our website so you can instantly see all of our products. You will also have the option of reading it offline if you choose to download it.
For those of you out there who prefer to have an actual copy of a catalogue that you can read at your leisure we offer a printed version. If you would like us to send you one please contact us via email or telephone and speak to one of our team who will be more than happy to send one out to you. Once you have your catalogue you can make an enquiry for a quote for your order if you are going to be using your own designs. If you want to order plain stock bags you can place an order via our order form or on the telephone.
Do you supply free samples of your products?
We want our customers to be able to see the quality of our products which is why we do offer samples of our bags. If you require a sample of any of our products please get in touch with us and provide us with the description of the bag/s in question and also the colour and size. Once we have this information we will be able to send out your sample immediately so that you can see the quality and style of our products.
In the majority of cases we will not charge for up to 3 samples per customer, however we are not able to provide free samples for some products. So if you are wanting to see samples of our gift bags, our laminated bags or any of our eco friendly bags there will be an additional charge. You will be made aware of this charge when you request your samples, which means that you will not be charged for anything that you have not requested. On average you will be charged for one bag at our standard rate.
How to I add more than one product to my shopping cart?
With so many fantastic products available to enhance your business you may want to order more than one product from at any one time. Doing this is not an issue and if you are placing an order online you will have the option to add more items once you have completed the details for one product. As soon as you have added an item to your shopping cart it will be there until you either place an order or remove it.
When you have finished shopping you will be able to take a look at what you have put in your cart and check that you have everything that you need. From here you can then place your order and wait for us to get in touch with a delivery date and to go over any details that we might need.
How can I edit or amend my order once it is in my cart?
Providing that you have not paid for your order you can amend it at any time while it is in your cart. If you would like to change any details such as the number of bags you wish to order or the colour simply go into the item as it is listed in your cart and use the drop down boxes to make any changes. Once you have done this you can simply save the item and it will reflect changes you have made. As you can see shopping with Printed Paper Gift Bags is so easy and straightforward which is why so many customers come back to us time and time again.
If you have moved forward and got to the payment section and realise that you would like to make a change you can simply press back and you will be taken back to your shopping cart. From here you have the opportunity to make any changes that you need to.
To remove any items from your shopping cart click onto the ‘X’ button that is at the side of each item. Do this and it will be removed from your cart and you will not be charged for this at the checkout.
Can I have a different invoice and delivery address on my order?
This is a common question that a lot of people are interested in. With so many companies only giving you the option of one delivery address that has to be the same as the invoice address it can be hard. At Printed Paper Gift Bags we understand that you might want your order delivered to a different address for convenience which is why we allow you to state a different delivery address to the one that is on your invoice.
When you are placing your order you will see that there are multiple address options on your screen. You will be able to add addresses and delete them quickly and easily. Just make sure that you select the delivery address that you want to use on the delivery options page which is part of the checkout. Make sure that you double check that the information you have provided is correct so that there are no delays on delivery.
As you can see this feature has been added so that our customers have the very best experience when they are ordering from us.
How do I know whether my order has been successful?
When you place an order with us you will be asked to make a payment of either 50% in advance if you are using your own artwork or 100% at the time of your order if you are purchasing plain stock bags. At this point you will be provided with an order number which you will be able to quote if you need to contact us. This will be the confirmation that we have received your order and we will also send out an email which will contain the full details of the order that you have placed with us, your order number will also be on this.
If you place your order on the telephone you will be told your order number while you are speaking with one of our team. All of the details as mentioned above will also be e-mailed out to you so that you have a copy of the order that you have placed.
How do I know when my order will be dispatched for delivery?
The time it will take to have your order dispatched will depend on what you are ordering. For example if you are buying plain stock bags which we carry as stock at all times you can expect to receive your order within 7 days of payment. If you are buying bespoke printed carrier bags that have your own artwork on then you can expect them to be dispatched within 8 -10 weeks. For other bags such as our embroidered bags the dispatched time may be slightly longer based on the work that will need to be done. However you will be able to find out an accurate dispatch time when you place your order. If you would like even more information on this you can speak to a member of our team who will be only too happy to help.
When we have a dispatch date we will then arrange for a suitable date for your order to be delivered. We will agree this with you so that you can be sure that your bags will reach you on the date that you need them. By offering this kind of service to our customers there is never any worry about orders being delivered on time.
How can I redeem my promotional coupon code?
Saving money is something that everyone is interested in today and here at Printed Paper Gift Bags we want your money to go even further for you. That is why we will send out promotional codes to our customers via our newsletter, we will also post promo codes on our Facebook and Twitter profiles so you can save money.
If you want to use one of the codes that we have sent out you will firstly need to check that it is in date as many are time sensitive. Don’t worry if you don’t know the date that it expires as if you try to use a promotional code that is not available it will inform you of this when you try to apply it.
Put the code in the field for codes which is all part of your shopping cart and click on apply. It will then alter your total accordingly and you have just saved yourself some money off the total cost of your order. Be aware that you can only use one code per order so do not try to use more than one as they will not work.
What should I do if I receive the wrong products?
We pride ourselves in offering excellent customer service at all times and this includes apologising for any mistakes that we have made. While it is incredibly rare that we will get your order wrong we know that problems can sometimes occur. If by any chance you do receive the wrong products in your order please contact us as soon as possible and we will arrange for the correct order to be delivered as soon as possible. We will also collect the order that you received and make sure that it gets to its intended destination.
Once again we would like to state that this is a situation that is not the norm for us, but we just want you to understand that we have steps in place to resolve the problem if it arises. So you can leave your order in our hands knowing that it will get you quickly, it will be delivered to the correct address and all of your product will be of the highest quality.
What should I do if I have ordered the wrong item by mistake?
If you have placed and paid for your order you will probably not realise that you have ordered the wrong items from us. With this in mind you should always check over your order before you send it through to us with your payment. Checking your order can avoid any problems when it comes to receiving items that you did not want. We know that no one is perfect and mistakes can be made, even if you check over your order.
When your order arrives and you notice that you have ordered incorrectly you will need to get in touch with us and let us know. Then you will need to send back the items that were incorrect, we would advise that you send them using a recorded delivery or special delivery service. Doing this means that you will be able to track your order and you will have the peace of mind of knowing that it needs to be signed for on delivery to us. As soon as we have the items that you ordered incorrectly we will give you a refund of their cost.
From here you can then place the correct order that you wanted and wait for it to be delivered.
What should I do if I receive damaged / faulty goods?
By working with some of the best delivery companies in the world and the best team in the UK we do all that we can to ensure that your order will reach you in perfect condition. However from time to time goods can be damaged during transit or they may be faulty. If you find that there is a problem with your delivery please speak to us as soon as possible and let us know what the issue is. We will then swap the items that you have ordered for ones that are in perfect condition for no extra charge.
What should I do if part of my order is missing?
If you find that any of your order is missing we need you to contact us as soon as possible. We have a team waiting to take your call and they will be more than happy to resolve your problem for you. Let us know your order number and which items are missing and we will do the rest. We will send out the missing items straight away so that you have them as quickly as possible.
Please understand that all of our orders are checked before they are sent out to our customers, which means they should be exactly as you have ordered. However, we do recognise that errors can occur within any business and in some cases part of an order could be missing. If this does happen to you (and we work hard to make sure that it doesn’t) we will ensure that you have everything that was on your order.
What are my payment options when I confirm my order?
When you confirm your order you will be expected to make payment of either 50% upfront if you are planning on using your own artwork or you have another bespoke element to add. You will then have to pay the final 50% within 7 days of receiving your order and invoice. To make sure that ordering from us is as convenient as possible we offer a range of different payment options to all of our customers.
These are: credit or debit cards, cheques, bankers drafts, bank transfers and Paypal. As you can see this gives you a great choice of payment methods and you are under no obligation to make your payments online. However, if you do plan on sending us a cheque to pay for your order we only accept UK bank account cheques.
If you are paying via credit or debit card or Paypal you can make your pin instantly using our secure payment system. This will mean that your order will be placed quickly and you will receive your items faster than if you ordered by cheque.
Can I pay by credit or debit card?
Yes, we accept credit and debit cards for payment of our bags and all of the other items that we have available for our customers. We currently accept the following cards:
Visa, Visa Credit, Visa Debit, American Express and Mastercard.
If you choose to pay using any of these methods you will be able to do so at the checkout where you will be prompted to fill in your card details. As soon as your payment has been made and accepted we will send you an e-mail that will confirm your order. On this you will find the order in brief, the total cost and your order number which will relate to the items that you have ordered. The payment that you have made will then be debited from your account within 3 working days.
Can I pay by cheque or bank transfer?
Yes, we also offer these payments too because we know that not all of our customers want to pay using an online method. If you would like to pay by cheque simply send it to us for the amount requested and make it payable to Printed Paper Gift Bags, it can also help us if you put your order number on the back of the cheque so we can allocate it to your order.
Once we have banked your cheque it should take around three working days for the funds to clear. Until the funds have cleared we will not be able to make a start on your order, but be assured that once it has we will get onto it immediately.
If you want to pay us using a bank transfer it could not be simpler. Just contact us and we will give you our banking details for you to make the transfer. Once we have received your transfer we will send you out a confirmation and we will then be able to progress with your order. As you can see it really is simple to place an order with us for paper bags and anything else you need.
Can I pay using Paypal?
Yes, you can pay for your order using your Paypal account. Just choose this as a payment option from the list when you are at the checkout. When you select Paypal you will be taken to the Paypal payment page which is hosted by Paypal. This is a secure page that will be safe to use when you want to use this method to pay us.
As soon as you have made your payment using Paypal you will be taken back to our website. Don’t worry about this happening, it will not affect your payment in any way, it is just the way that payment is made. As with all of our other payment methods you will be sent an email as soon as we have received payment. On this you will have the information about your payment, information about your order and your order number which you will need to keep in a safe place as this acts as confirmation that we have received your payment and your order.
If you do not have a Paypal account and would like to pay using this method you will need to create an account with them. This does not take long and once set up you can use it to pay for goods online.
Do I need to supply a purchase order to pay an invoice?
At this time we are only able to accept purchase orders from schools, universities, colleges and government organisations. If you are ordering from one of these we are more than happy to accept a purchase order, but you must put the following information on it:
- Company name or name of the establishment of making the order.
- Your contact details – name, email and phone numbers.
- Full billing address including telephone number.
- Full delivery address, we will also require a telephone number with this.
- A full breakdown of all of the products that you wish to order.
- Your VAT number.
- Your company registration number.
- The total cost of the order including delivery and VAT.
- A full breakdown of all of the products that you wish to order.
If you need any help with this please get in contact with them and we will be more than happy to answer any questions that you may have. You should also be aware that all of our orders are paid pro forma unless you are from one of the organisations that have been listed above. Companies who hold accounts with us will also not be required to pay on a pro forma basis. However, for any of the printed bags that are on an order we will require 50% payment upfront prior to then being printed.
Can I pay using my AMEX credit card?
Yes, if you have an American Express card you can use it to make payments on our site. If you want to use your AMEX card just enter choose this as your payment method when you come to the checkout after placing your order. Once you have chosen this method fill in the details as requested and your payment will be processed immediately. When we have your payment we will send you a confirmation email that will give you the details of your payment and your order number for your items.
In some cases you might have a little difficulty in paying with your American Express card and in the majority of instances this is due to the security code on the card. When you are prompted to put a security code into our system as part of your payment you should use the 3 digits on the back of your card and not the last 4 on the front of your card as you might be used to. So if you find that your payment will not go through check you have used the correct numbers and this will be resolved.
What should I do if my order is refused by the payment gateway?
Payments are often declined for a number of reasons and if this happens to you do not panic. Follow the steps below and you will be able to resolve the issue that have carved your payment to be refused by our system.
If you find that you have a problem when you are trying to make your payment it is important that you go back through the details you have filled in and check them. You may have made a small mistake which is preventing your order from being processed. This could be that you have written down your address incorrectly or you have not put in the correct numbers on your card. These are by far the most common problems which will cause a payment to be refused by our payment gateway.
If you have gone through your order and checked every detail that is on there and your payment is still refused you will need to speak with your bank as there could be an issue on their side. Make sure that you have enough funds to cover the payment that you are intending to make as this can also cause problems.
Do I have to pay VAT?
All of the items that we have on sale will have the appropriate VAT added to them as part of our invoicing procedure. You will be made aware of this total cost of the time of placing your order so there are no nasty surprises. We are not able to process any orders without VAT and it is down to the individual customer to get a VAT refund if they are applicable. We hope that this does not cause any of our customers any inconvenience and we hope that you understand that this is out of our control.
Can I repeat a previous order?
At the moment we do not have the function to be able to let you re-order directly using a previous order. But you can place the same order by accessing the My Account section when you have logged into our site. Here you will be able to view each and every one of your previous orders and note down the details of the one that you would like to reorder. You can then place a new order using these details which will save you a great deal of time in the long term.
If you are placing an order that includes the use of die cuts or plates that we have had to make for your previously we will be able to use these again. That means that we will not charge you any extra for creating the die cut of the plate, saving you even more money on the cost of your paper bags.
Can I change my personal details?
We want to be as flexible as possible with our customers in order to give you the kind of service that you are looking for. This means that every aspect of placing an order with this should be as straightforward as possible and we know that at times you will need to change your personal details. This might be due to moving premises or changing your delivery address and you do not have to tell us why you are making any changes at all.
If you would like to amend your personal details simply log into the ‘My Account’ section of our website using the username and password that you have created. From here you will be able to access your personal details that we hold on record for you and change them. When you are happy that you have updated your personal details correctly you can just save them and they will be changed immediately.
Having this kind of simple system means that you will not have to write in to us if you need a different invoice address or want to update your phone number. Just log into your account, make the changes and save, it really is that easy.
How do I know my payment details are secure?
With all of the cyber crime that goes on each day it is only natural that you may be a little wary about making payments online. Please be assured that we take your payment details and their security incredibly seriously which is why we follow security protocols for intranet payment using 128 bit SSL security, 128 bit transactions and all of this is protx secured, Mastercard SecureCode and Verified by Visa are both also part of our security system.
As you can feed this means that your payments will be totally safe as they will be encrypted to prevent your details from being stolen. By following the protocols listed above we can assure you of our security at all times when you are using our payment system.
If you would like to place an order with us please take a look at our catalogue for our full range of products that you can purchase using a debit or credit card, Paypal, cheques or bank transfers.
Are my personal details totally secure?
The security of your personal details as well as the security of your payment is of utmost importance to which is why we will only use these details internally. Your payment will be made using a secure and encrypted payment gateway system and your personal details will be held within your account. We will only use your personal details to confirm your identity if you are calling about an order, placing your order and for confirming your order. We will also use your personal details if we have an issue that we need to speak to you about regarding your order.
It is not within our guidelines to contact you by telephone for any other reason other than one that is related to your order. However, if you have signed up for our newsletter you will get them from us via email, if you would like to opt out of this at any time let us know and we will take you off of our mailing list.
Please be aware that we will not sell on your details to any third parties or make use of your personal information in any other way that you are not aware of.
Have you got a privacy policy?
We take your personal privacy very seriously and we understand that you want to know that your details are being held securely. In the days of Internet crime it is no wonder that you are feeling this way which is why we have written this comprehensive privacy policy that you can view at your leisure.
In this you will see that we set out what you can expect from us at Printed Paper Gift Bags, it will also give you more information on how we hold and use your information. Please do remember that we do not sell on any information relating to our customers to anyone else. If you order from and you can be sure that you will not be getting inundated with post and spam.
If you do have any questions or queries about our privacy policy please get in touch with that and we will be more than happy to answer any questions you may have on the subject.
Do you send out promotional newsletters?
At Printed Paper Gift Bags we like to get in touch with our customers past and present in the form of a newsletter. These are sent out via email at regular intervals throughout the year and you will only receive one if you have opted to do so. We will not add you to a mailing list if you do not want to get any emails from us.
In the newsletters you will find a mixture of information about the world of bags, new products that we have available, promotional codes for getting money off when you shop with us, special offers such as free deliver on certain orders and more. In other words if it affects Printed Paper Gift Bags and you we want to tell you.
If at any point you would like to be taken off of our mailing list simply opt out and we will remove your e-mail address. However, the majority of our customers find that our newsletters are worth getting because they contain so much information and many excellent offers throughout the year. If you do sign up for our newsletter you will not receive more than one per week so don't worry about your inbox getting filled up.
What should I do if I forget my password?
It can feel like a nightmare when you can’t remember a password and at Printed Paper Gift Bags we know that this can and will happen to everyone at some point. When you are trying to log on and you can't remember your password we have a simple way to resolve your problem.
Just go to the login page and click on the ‘Forgotten your password’ link. You will then be prompted to enter your e-mail address which you set up the account with. Once you have done this you will be sent out an email which will contain the details of your password. You will then be able to use these to log into your account to place orders, check orders or just take a look at our product catalogue.
If at any point you would like to be taken off of our mailing list simply opt out and we will remove your e-mail address. However, the majority of our customers find that our newsletters are worth getting because they contain so much information and many excellent offers throughout the year. If you do sign up for our newsletter you will not receive more than one per week so don't worry about your inbox getting filled up.
Can I change my password?
There are times when you want to change the password on your account in order to enhance the security. In fact this is something that most Internet experts will recommend you do on a regular basis in order to stay safe online. If you would like to change your password at Printed Paper Gift Bags it could not be easier.
Firstly, you will need to log in to your account and click onto the top right hand corner of the screen to access your own account details. From here you will be given a chance to change the details of your password so that it is totally new.
If you are planning on changing your password make sure that it is not easy for other people to guess. You should also make sure that you keep this safe and do not write down the details of passwords as this can compromise your security significantly.
How can I see my previous orders?
Lots of our customers like to see their previous orders and if you would like to do this you will find that getting this information is quick and straightforward. To see all of your previous orders log into our website and then go to the My Account section, this can be found in the top right-hand corner of our website.
Next you'll need to click on the button that says View Past Orders and this will take you to the list of all of the orders that you have made. Being able to access this information so quickly can be in valuable particularly if you want to look over a previous order that you were happy with. In fact if you want to put in a repeat order based on one that you have received in the past you can do this in a matter of seconds.
So when you are looking for a faster way to order the paper bags you need we can help by creating a system that allows you to go over old orders and place new ones.
Are you open to the public? Can I visit your warehouse?
While we do have several warehouses both in the UK and aboard we are not open to the public at this time. While we understand that this may be slightly disappointing some of our customers we want you to understand that this could be happening in the near future. We do have a team of fully trained customer service reps on hand to answer any of the questions that you might have via telephone or e-mail.
If you wanted to visit us to collect an order you will find that it much easier to agree on a delivery date with one of our reps and relax while we get it out to you. If you wanted to visit to take a look at the products that we have available we do send out up to three samples to customers who want to see our products close-up. To see some of our samples please fill in the sample order form and we will be more than happy to get them out to you as quickly as possible.
Can I contact you by telephone?
Yes, we welcome orders and enquiries by telephone and we have a team of customer service reps waiting to take your call. At Printed Paper Gift Bags we know that not everyone wants to place their order online which is why you can do it via the phone. We also offer payments via the phone if you would like to do this too, as some of our customers do.
It doesn’t matter how big or small your enquiry is we will do our best to meet your expectations time and time again. So if you need any help from us, if you would like to speak about deliveries or place an order please get in touch.
If you would like to contact us by telephone the number is 020 7993 3423
Can I contact you by email?
Yes, we want you to be able to contact within the method that you feel is the most appropriate which means we can accept enquiries and orders via e-mail. We have a team of customer service representatives who will regularly check our email account to make sure that any questions, queries or orders are dealt with immediately. For many people email is one of the most convenient and fast method of communication which is why we have added it to our repertoire. If you are emailing us about an order please state your order number so that we can get the information that you need quickly.
To make sure that you always have the faster turnaround time on orders we will make sure that we reply to your email within 24 hours maximum.
If you would like to email us our address is: info@PrintedPaperGiftBags.co.uk and we will get back to you as soon as possible if you email us.
Do you have free delivery, if so how does it work?
We love to give our customers that little something extra which is why we offer free delivery for orders over a certain amount. During the course of the year we will also send out promotional codes via our newsletter which can really help you to take advantage of free delivery. You might also see that we also offer free delivery on particular product so make sure that you keep your eyes open for these.
All other orders will be subject to a payment fee for delivery and this is based on a number of factors: the size of the order, the weight of the order, the location that you require your delivery to go to and the date and time that you want your order – for rush orders you will pay more. When you have placed your order and put all of your information onto our site you will be taken to the last checkout page, this is the place where you can state the delivery options that you require. The cost of delivery will then be worked out based on the information that you have provided.
Can I track my order?
We know that you will be keen to take a look at your order which is why you will want to be able to track it so you can see that it is on its way. To enable you to do this we use an automated system that will send you out an email confirmation when your order has been sent out (dispatched) from the warehouse that it has been made in. You will then get the details of the delivery or courier company that we are using to get your order to you. With this you will also get a tracking number which will relate to your order. Should you need to see where your order if at any time you can simply call the company you are delivering your ardour and provide them with the tracking number. From here they will be able to let you know where your order is and when you can expect to receive it.
Can I follow you on Twitter and Facebook?
Everyone today seems to use Facebook and Twitter which is why we have profiles on both of these social media sites. You can follow both on either or both by clicking on one of the links below to like or follow us. Once you are a fan you will be able to get all of the latest news and offers straight from us without having to wait for our newsletter. You will see that we want our customers to engage with us which is why we welcome your comments and questions online.
We will post regular offers on both of these pages which will help you to get money off our products, make significant savings on delivery and so much more. If you are not already a fan about online it is time that you linked up with us on Facebook and Twitter and see what we have for you.
How do you deliver my order and which courier do you use?
When your order has been made and is ready to be dispatched we will contact you and arrange a suitable date for delivery. We will then pack your items in paper hardback carton boxes and these will fit anything from 100 -250 bags per box depending on the size and shape of the bags that you have ordered.
We currently use TNT, FedEx, UPS or DHL for all of our deliveries which are under 2000 units and we find that they are a great choice for our customers. If you are placing an order for more than 2000 units we will consider this to be able order which means that your delivery will be brought to you by truck.
At Printed Paper Gift Bags we reserve the right to select the most suitable method of delivery for your items unless you have already chosen a specific courier. In these cases we will do all we can to honour this and work with your choice of courier. As soon as the terms and conditions have been agreed by Printed Paper Gift Bags and the Buyer we (Printed Paper Gift Bags) will handle all delivery and take full responsibility for it.
Can I change my delivery address once the goods have been dispatched?
There are circumstances where you will need to change the delivery address for your order after the goods have been dispatched to you. At one time this would have created a major problem and it was something that was virtually impossible to do. Today there is no such problem and if you need to alter the delivery address you can do it with ease.
You will need to make contact with the courier that is delivering your items and change the information with them. At this point you will need to be aware that your courier will require a fee from you to change the address and redirect their delivery vehicle. The amount that you will have to pay will be dependent on the location of the new address. You will be able to make payment of this additional fee to us and once we have received it we will be able to redirect the courier to your new address.
How long will it take for my goods to arrive?
This all depends on what you have ordered. If you are only looking for plain stock bags that do not require any additional printing or changes to be made to them we can have them out to you within 7 days. This is due to the fact that we hold this kind of stock at all times and we can guarantee you superfast delivery on orders like this.
If you are looking for samples using your own artwork the lead time will be 2 – 3 weeks from the date you place an order and an agreed payment method has been accepted by Printed Paper Gift Bags.
The standard lead time for orders is 8 -10 weeks from the order being placed and the artwork being accepted by us at Printed Paper Gift Bags.
If you need your order quickly, we can get them to you within 4 -6 weeks, this will incur an extra charge.
So as you can see your goods can take from 7 days to 10 weeks based on what you need.
What happens if I miss the courier?
Before your order is dispatched to you we will discuss the most suitable delivery date and time and agree on one. But problems can happen and you might find that you miss the courier who is bringing your items. If this happens you do not need to worry as they will have put a card through your door stating that your items could not be delivered.
The courier company will then try to deliver your right and a further three times for free to prevent you from having to pay any additional costs. If you are not in for any of these other delivery attempt you will then be expected to pay a fee for a new time and date to be arranged.
If you know that there is a problem and you will miss the courier when they come with your order contact them beforehand and explain to them. In most cases they will have no problem in changing the time that your order will arrive.
Where can I read your terms and conditions in full?
If you would like to read our terms and conditions in full you will find it on our website. All of the details that are shown here were correct at the time of writing and every attempt is made to ensure that this is kept up to date at all times.
If you find that you have a question that is not answered by the terms and conditions please get in contact with us via the telephone or email and we will do our best to help you out. We also have a full privacy policy that will outline to you what we will do with your details, how your personal details are kept secure and more.
By having all of this information available to all of our customers it helps you to learn more about our practices and what you can expect from us as a paper bag supplier.
Printed Paper Gift Bags wants to meet and exceed your expectations every single time you order from us and we want you to be happy with our service.
Can I amend or change an order that I have already placed?
If you have placed an order you will only be able to change the delivery address details using your online account. To do this you will need to log into our site and visit the My Account section where you will be able to amend the delivery details.
If you have placed an order and you would like to change it you will need to contact us and provide us with your order number. This will be used to access your order so that we can see it. From here we will be able to cancel your order so that you can place a new one with the correct details on it.
Once items have been dispatched you will not be able to make any changes to the order at all. So with this in mind it is vital that you make sure that all details are correct when you place an order to save yourself having to cancel and re-order again.
How do I amend my delivery details after I have placed my order?
In some cases you will have put down a specific delivery address only to find that it is not the most suitable in the future. Don't worry if this happens, it is totally normal and lots of our customers need to change the information for their delivery after placing an order. Providing that your order has not been dispatched you will be able to change your delivery address at any time online.
If you want to do this you will need to log in to our website and go to the My Account section. In here you will see that you have put a delivery address for your items. Change this to the one that you want to use and update your details to save it. If you need to change the delivery address when you receive our email confirmation of your order you can do so at this time.
Items that have been dispatched will already be going out to be address that you have stated. If you contact the courier who is delivering your items they may be able to arrange for a different delivery address at an additional cost.
Can I cancel my order after it has been placed?
When you have placed an order you will get an email confirmation and you will be expected to make payment at this time. For stock bags which are always available and are ready with a superfast delivery time you will need to make the payment in full at the time of ordering as they come out to you within 7 days. If you want to cancel this order we will need it in writing 2 days after the final contract has been placed, so make sure that you are aware of this.
Orders that have already been dispatched to not be cancelled at any time as they are already on the way to your stated delivery address.
If you require a sample that is using your own artwork we are not able to cancel it unless we have not already made the imprinted screen for it.
As you can see it pays to make sure that you check all of the details for your order as you will have to cancel it quickly if you no longer require it.
Will you charge extra if I need to change the delivery address?
At Printed Paper Gift Bags we do not want to keep charging you for various things which is why you can change the delivery address on your order at any time up until dispatch for no extra cost, providing that the new address is in the same region. If you need to do this you should do so as soon as possible as you will not be able to contact us to make these changes after your products have been dispatched.
If you need to change the address after dispatch you will need to get in contact with the courier who is handling your delivery. They will be able to let you know if you are able to change the delivery address with them at such short notice. Most companies will be able to arrange this for you but you will have to be prepared to pay an additional fee for making this change.
So with this in mind and if you don’t want to get hit with additional charges make sure that you provide us with a change of address as soon as you have it.
How can I change an existing order?
As soon as you have placed your order you will get an email that will give you all of the information you have provided. At this time you should go through the ordering for the make sure that it is exactly what you are in need of. If you see any errors or problems you will need to get back in touch with us as soon as possible. If you leave it too late you will find that your order will be made and you will have to pay for it in full, even if you have ordered in error.
When you get in touch with us you will need to give of your order number which will allow us to access your order and cancel it. Your order will need to be cancelled as we are not able to make changes to specific items. Once this has been done you will then be able to place another order which is correct, please make sure that you check this to avoid any problems in the future.
Returns
We find that we do not have to handle many returned that we make sure that all of our orders are exactly what you want before we send them out to you. However we do agree that human error is a factory and at certain times you may receive an incorrect order, faulty items or even goods that have been damaged in transit. While we do everything we can to prevent this from happening and we want you to feel confident that, should there be a problem, we will work with you to resolve it quickly.
If you get the wrong items sent to you please contact them we will collect the items delivered in error and get yours to you immediately.
If you have faulty or damaged goods sign on the delivery form that they have been received this way and we will swap them for ones that are in perfect condition.
If you find that any items are missing please contact of as soon as possible and we will endeavour to have them sent out to you as quickly as possible.
Payments
How can I make a payment?
You can use a debit or credit card, Paypal, cheque or via bank transfer.
What is the process if I pay by debit or credit card?
You will get an email that will confirm your order and provide you with an order number. Funds will be debited from the card you have used within three days.
Paying by Cheque
If you want to pay by cheque please make it payable to Printed Paper Gift Bags and send it to:
Paying by Paypal
If you would like to pay using Paypal choose this payment option on the screen and you will be taken to the Paypal site to complete the transaction.
Security
Is my payment secure?
We use 128bit transactions and 128bit SSL Security which is protx secured. We take your security very seriously which is why we follow internet payment security protocols. We also use Mastercard SecureCode and Verified by Visa.
How are my personal details kept safe?
We only use your personal information to send your order and confirm any details with you, on occasion we may need to contact you with an issue regarding your order. We do not rent, trade or sell your information to third parties.
Privacy Policy
For more information please read our privacy policy.
My account
Changing your personal details
To change any of your details log into the My Account section and make the changes.
Changing your password
Log into your account and go to the My Account section where you can change your password.
Newsletters
If you have signed up to receive one of our newsletters you will get one every time we have a new offer or information for our customers. This will not be more than once per week.
I’ve forgotten my password
If you have forgotten your password simply click on the link that reads ‘Forgotten my password’ you will then get an email that will give you a link to change your password.
Viewing previous orders
To see previous orders log into the site and go to the My Account section, from here click on the Past Orders section and you will be shown all of your previous orders.
Dispatch and Delivery
Delivery charges
Charges are based on the weight of your order, your location and when you want your order to be delivered. You will be able to choose the delivery option that best suits your needs on the final page of checkout.
Tracking your order after dispatch
When your order has been dispatched you will get an email giving you the tracking number of your order and the courier that will be delivering it. You can track your order by calling the company who are delivering it and providing your tracking number.
Sending out orders
Once your order has been picked and packed from our warehouse it will be delivered to you using one of the couriers that we deal with. You will be informed of who will be delivering your order and given a tracking number so you can track it if wished.
Changing your delivery address when items have been sent
The only way in which you can do this is to contact the courier company who are delivering your order. If you need to change your details you must do this as soon as possible. Be aware that this will incur an additional fee.
How long does it take to have my order delivered?
In most cases this will be 3-4 working days, if you want a timed delivery you can use the form on the checkout. You will see a full list of the times and dates available for delivery here.
What happens if my order does not arrive?
When you have received an email from us telling you that your order has been dispatched you must contact the courier, giving them your tracking number. They will then let you know what is happening with you order. If you have any other problems, please contact us and we will do our best to resolve the situation.
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